Terms and Conditions

Welcome to Ezhalha, available at ezhalha.store. This document sets out the rules governing your use of the site and of the services and plans offered through it. By using the site or subscribing to any of our services you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree with any part of them, please stop using the site and the services.

1. Legal identity of the provider

Disclosed in accordance with the Saudi E-Commerce Law and its Implementing Regulations, these are the details of the entity providing the service, verifiable with the competent authorities:

2. Definitions

• “Ezhalha” or “we”: the brand and services operated by Mashaal Mohammed Alghamdi Company (DataWork), a limited liability company, referred to in this document as the “provider”.
• “Client” or “you”: any natural or legal person who uses the site or subscribes to any service or plan.
• “Services”: the technology and marketing services provided by Ezhalha, whether presented on the site or agreed in writing with the client.
• “Plans”: the recurring subscription plans presented on the site, each with a defined description and scope.
• “Applicable laws”: the laws, regulations and resolutions in force in the Kingdom of Saudi Arabia, in particular the E-Commerce Law, the Electronic Transactions Law, the Personal Data Protection Law, the Anti-Cyber Crime Law, and the Companies Law.
• “Work product”: what is produced specifically for the client in performing the service, such as configurations, designs, custom scripts and reports.

3. Acceptance and scope

Contracting takes place electronically. Clicking the purchase or subscribe button, or submitting a service request, expresses your intention to contract, and that expression carries legal force under the Electronic Transactions Law issued by Royal Decree M/18.

These terms apply to all services unless a separate written agreement between us governs a specific matter, in which case that agreement prevails to the extent it expressly provides, and these terms continue to apply to everything it does not address.

4. Capacity to contract

To use the services you must have full legal capacity to contract and, if you are a natural person, be at least eighteen years old. If you are contracting on behalf of an entity, you confirm that you are duly authorised to bind it to these terms. We may request evidence of this and may refuse or suspend an order if the position proves otherwise.

5. Account and credentials

• You will provide accurate, complete and current information on registration and update it as soon as it changes.
• You are responsible for keeping your credentials confidential and for all activity carried out through your account.
• You will notify us immediately if you suspect unauthorised use of your account.
• We may suspend an account temporarily where there is a serious indication of compromise, to protect you and your customers’ data.

6. Scope of services

Ezhalha provides integrated technology and marketing services to digital and physical stores, including but not limited to: cloud infrastructure and hosting; e-commerce platform management and customisation; payment-gateway and fintech integration and e-invoicing configuration; automation and system integration; omnichannel retail technology; data and artificial-intelligence services; and management of advertising campaigns, content and search-engine optimisation.

The precise scope of each service is set by the description of the subscribed plan, or by the accepted quotation or work order between the parties. Any additional work outside that scope is subject to a separate agreement and price before it is carried out.

7. Prices, VAT and invoicing

• Prices are shown in Saudi riyals. At checkout it is stated whether the price is inclusive of or exclusive of value added tax, which is applied at the statutory rate in force (15% as at the date this document was last updated).
• Invoices are issued electronically in line with the requirements of the Zakat, Tax and Customs Authority, and are sent to the email address registered on your account.
• Published prices do not include third-party fees unless the plan description expressly says so.
• You bear any bank transfer or currency conversion charges imposed by your own bank.

8. Subscriptions, renewal and cancellation

• Subscriptions and payments are managed through the site using WooCommerce and a licensed payment gateway.
• Subscriptions are recurring and renew automatically on the renewal date unless cancelled before that date.
• You may cancel at any time from your account or by contacting us. Cancellation stops future renewals only; service continues to the end of the paid period.
• We may amend plan prices, provided that any change applies only to subsequent billing cycles and only after at least thirty days’ notice to you, during which you may cancel before the new price takes effect.
• Where a renewal payment fails we may suspend the service temporarily after notifying you and allowing a reasonable period to pay.

9. Right of withdrawal and refunds

Under Article 13 of the E-Commerce Law you have the right to terminate the contract within seven days of the date of contracting for the service, provided you have not benefited from the service. Where you withdraw within that window and before work has begun, we refund the full amount paid by the same method you used, within no more than fifteen days of accepting the request.

By way of exception, and as permitted by the Law and its Implementing Regulations, the right of withdrawal does not apply to services whose performance has actually begun with your consent, to work product prepared specifically to your specification, to digital content that has been delivered or activated, or to amounts paid to third parties on your behalf that cannot be recovered from them.

The mechanism, cases and documents required are set out in the Refund and Cancellation Policy, which forms part of this document.

10. Client obligations

So that we can deliver the services properly, you undertake to:

• Grant the necessary technical permissions in good time, and only to the extent the service requires.
• Provide the required content and data within the agreed deadlines.
• Confirm that you hold the legal rights to every piece of content, data or trademark you supply to us.
• Obtain the licences and regulatory approvals your activity requires, and bear responsibility for the lawfulness of what you offer or sell.
• Pay amounts due on time.
• Name at least one point of contact authorised to approve execution decisions.

Any delay in providing permissions, data or approvals on your side extends delivery dates by the same period and is not treated as a breach on our part.

11. Prohibited uses

The site and the services may not be used for any of the following, and doing so is a material breach entitling us to terminate immediately:

• Any activity contrary to the applicable laws of the Kingdom or to public morals.
• Unlawful access to systems or networks, or attempts to disrupt them or test their security without our written authorisation — acts criminalised by the Anti-Cyber Crime Law.
• Sending bulk commercial messages without the prior consent of the recipients.
• Infringing the intellectual property rights or the personal data of others.
• Presenting misleading data, prices or claims, or impersonating others.
• Using our technical resources for cryptocurrency mining or to host content unrelated to the contracted service.

12. Intellectual property

All intellectual property rights in the site, its visual identity, content and marks, together with the internal tools, methods and code libraries developed by Ezhalha before or independently of the engagement, remain ours or our licensors’. Use of the site or subscription to the services grants you no rights in them beyond what is necessary to benefit from the service.

You in turn retain full ownership of your data, your store content and your trademarks. Ownership of “work product” prepared specifically for you passes to you on payment in full, while general reusable tools and components remain ours and are licensed to you on a non-exclusive, perpetual basis for the purpose of operating your store.

We may refer to your trade name and logo in our client list for professional identification purposes; you may ask in writing to be excluded at any time and we will comply without conditions.

13. Confidentiality

Each party undertakes to keep confidential the information of the other party that reaches it by reason of the engagement, not to disclose it or use it other than to perform the services, and this obligation continues for three years after the contractual relationship ends. It does not extend to information already public without breach, or to disclosure required by order of a competent authority, provided the other party is notified where legally possible.

14. Personal data protection

Personal data is processed in accordance with the Personal Data Protection Law and its two Implementing Regulations, and as set out in the Privacy Policy, which forms an integral part of this document.

Where we process personal data relating to your own customers on your behalf in delivering the service, you are the controller and we are the processor: we process that data only on your documented instructions and for the agreed purpose, apply the necessary organisational and technical measures, and destroy it or return it to you when the purpose ends or the engagement terminates.

15. Third-party services

Delivering the services may require integration with external platforms and services such as e-commerce platforms, payment gateways, hosting providers, ad networks and shipping companies. These are governed by their providers’ own terms, policies and prices, and we are not responsible for their outages, policy changes, refusal of a particular activity, or decisions about your account with them. We do undertake to exercise professional care in dealing with them and to help you mitigate the effect as far as we can.

16. Service levels and support

We commit to the service-level targets published in the Service Level Agreement, covering the support window, first response time, incident priorities and backup frequency. Scheduled maintenance announced in advance, outages attributable to third parties or to the client’s own actions, and force majeure are excluded from the availability calculation.

17. Suspension and termination

• By the client: you may end the subscription at any time under clause 8.
• By us, for cause: we may suspend or terminate immediately on breach of clause 11, on non-payment after notice and a cure period, or on an order from a competent authority.
• By us, without cause: we may end the relationship on thirty days’ written notice, refunding the unused portion of fees paid in advance.
• Effect of termination: within thirty days of termination we hand over a copy of your data and of paid-for work product in a machine-readable format, then close our access to your accounts and destroy the copies we hold unless a statutory retention obligation applies.

18. Warranties and disclaimers

• We undertake to deliver the services with the professional care customary in our field, using qualified people, and in compliance with applicable laws.
• The nature of technology and marketing work does not permit a guarantee of specific commercial outcomes — a given level of sales, traffic or search ranking — and no description, estimate or example constitutes such a guarantee.
• We do not warrant that third-party software and platforms are free of defects, nor that they will remain available on the same terms.
• Except as expressly stated here, the services are provided without other implied warranties, to the extent permitted by applicable law.

19. Limitation of liability

• We are not liable for indirect or consequential loss, such as loss of profit, loss of opportunity, or loss of data caused by the acts of third parties.
• Our aggregate liability to you shall not exceed the total amounts you actually paid for the service in question during the three months preceding the event giving rise to the claim.
• No limitation applies to fraud or gross negligence, nor to anything that may not lawfully be excluded or restricted.

20. Indemnity

You will indemnify us against any third-party claim brought against us arising from content you supplied, from your breach of applicable laws, or from your use of the services contrary to clause 11 — limited to proven direct loss and reasonable defence costs.

21. Force majeure

Neither party is liable for delay in or failure of performance caused by matters beyond its reasonable control, such as natural disasters, wide-area telecommunications or power outages, decisions of government authorities, and large-scale cyber attacks. The affected party will notify the other within a reasonable time and will use reasonable efforts to mitigate the effect.

22. Changes to these terms

We may update these terms to keep pace with our services or regulatory requirements. Any change is published on this page with the “last updated” date revised, and subscribers are notified of material changes by email at least thirty days before they take effect. Continuing to use the services after a change takes effect constitutes acceptance; if you do not accept it, you may cancel without penalty before the effective date.

23. Notices

Notices sent to the email address registered with us are valid and legally effective. Your notices to us should be sent to support@ezhalha.store. You must keep your contact details current.

24. General provisions

• Assignment: you may not assign your rights or obligations under these terms without our written consent.
• Severability: if a clause is held void or unenforceable, the remaining clauses continue in force.
• No implied waiver: forbearance by either party in enforcing a right is not a waiver of it.
• Entire agreement: this document, together with the policies referred to in it and the plan description, constitutes the entire agreement between the parties on its subject matter.

25. Governing law and dispute resolution

These terms are governed by and construed in accordance with the laws in force in the Kingdom of Saudi Arabia. On any dispute the parties will first seek an amicable settlement within thirty days of written notice of the dispute; failing that, the competent judicial authorities in the city of Riyadh shall have jurisdiction.

26. Complaints and regulators

We welcome complaints and treat them seriously. Send yours to support@ezhalha.store; we acknowledge receipt within one business day and give you an outcome within five business days. If you do not reach a satisfactory resolution, you may refer the matter to:

• The Ministry of Commerce — for e-commerce and consumer-protection complaints, via the Ministry’s app or the unified number 1900.
• The Saudi Data & AI Authority (SDAIA) — for personal-data complaints.
• The Zakat, Tax and Customs Authority — for invoicing and tax complaints.

27. Language of this document

The Arabic text of this document is the authoritative version. Any translation into another language is provided for convenience only, and in the event of a discrepancy the Arabic text prevails.