Leave it to us from the first message
Tell us what is on your mind and we take care of the rest: understand, diagnose, propose, deliver. We do not expect you to know the solution — only to describe the problem.
Official channels
Official email
support@ezhalha.store — the approved channel for requests, incidents and complaints, and the channel against which the response times in the Service Level Agreement are measured.
Working hours
Sunday to Thursday, 09:00–18:00 Saudi time. Critical incidents are received around the clock for plans that include this.
Head office
Riyadh, Kingdom of Saudi Arabia. We serve stores across Saudi Arabia and the Gulf.
What can you ask us for?
A diagnostic session
We assess your store technically and commercially, answer your questions plainly, and leave you with priorities ranked by impact — with no commitment on your side.
A custom plan
If none of the standard plans fits the size or nature of your business, we design one to your measure with the services you actually need.
A specific project
Replatforming, payment gateway integration, e-invoicing configuration, or repairing broken tracking — each can be contracted on its own.
What happens after your message?
- Within one business day — we acknowledge your message and name the person responsible for it.
- Within three business days — we send clarifying questions or propose a time for the diagnostic session.
- After the session — you receive a written summary of priorities, scope and timeline before any financial commitment.
Complaints
If your message is a complaint, write “complaint” in the subject line. We acknowledge within one business day and give you an outcome within five business days. If you do not reach a satisfactory resolution you may refer the matter to the Ministry of Commerce via its app or the unified number 1900, and to SDAIA in respect of personal data.
Entity details
- Registered legal name
- DataWork Company
- Legal form
- Limited Liability Company
- Unified national number
- 7054675868
- Register status
- Active
- Head office
- Riyadh, Kingdom of Saudi Arabia
- Official email
- support@ezhalha.store
These details match the commercial registration certificate issued by the Ministry of Commerce and can be verified there using the unified national number.
Before you write to us
Yes, the first session is free and carries no commitment. What comes out of it — the priority list — is yours to keep even if you do not continue with us
Yes, and it is in fact the easier case: building correctly from the start is cheaper and faster than correcting an existing build
It depends on the platform, catalogue size and content readiness. We give you a written timeline after the diagnostic session rather than a verbal estimate
Yes, provided responsibilities are divided clearly in writing. Overlapping permissions without clear boundaries is the single biggest cause of faults whose origin is hard to trace
Write us two lines and we take care of the rest
support@ezhalha.store — we read every message, and we reply to every message.